Refund policy

INSPECTION OF GOODS:
Product must be assembled and inspected by customer within 48 hours of receipt. Shortage, damage or other discrepancies must be reported to Zilla LLC within 48 hours of receipt of goods to assure product quality. Customer waives any rights for claims of damages to the goods or functionality of the goods after the 48 hour inspection period has passed. Zilla LLC is not responsible for any manufacturers defects; all such claims must be directed to the manufacturer and are subject to manufacturer warranties. Customer agrees to hold Zilla LLC harmless of any such liability and defend Zilla LLC in case of litigation.
Customer must obtain Zilla LLC’s written authorization before returning any goods. If authorized, approved returns may be subject to a restocking charge. Custom manufactured displays and printed graphics cannot be returned nor refunded, and deposits are not returned on custom exhibits.
Any damage as a result of shipping is the responsibility of the Customer, and claims should be made with the freight carrier at the time of delivery.

WARRANTIES:
Products are subject to the terms of the specific manufacturer’s warranty. Zilla LLC is not responsible for replacing or repairing any product not covered by the manufacturer’s warranty.
Zilla LLC makes no claims to offer extended or additional warranties beyond that of the product manufacturer themselves; and is not liable for replacement costs not warrantied. Any warranty issues must be directed to the manufacturer if claims go beyond the control of Zilla LLC.
Products purchased from rental inventory, or in used condition, do not carry any warranties unless stated by Zilla LLC on this store or in a separate Estimate. They are sold in AS IS condition and are non-refundable. All purchases are final.

PAYMENT:
All sales to Customer are final. Customer is responsible for 100% of the total balance as described, and is subject to the terms of Zilla LLC’s Purchase Agreement herein.
Any project under $5000.00 US, full payment is due upon receipt and prior to release of final project unless modified terms are approved in writing by Zilla LLC. Any project over $5001.00 US, requires a 60% non-refundable deposit with balance due prior to release of final project unless modified terms are approved in writing by Zilla LLC. Failure to pay balance on invoice(s) prior to shipping may result in shipments being returned to Zilla, or installation labor being postponed
Rush charges may apply to orders requiring expedited turnaround.